Privacy Policy

Last updated: March 24, 2026

1. Introduction

Concierly.ai ("Concierly," "we," "us," or "our") provides an AI-powered sales and support assistant for e-commerce stores. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, WordPress plugin, and related services (collectively, the "Service").

2. Information We Collect

Information you provide

  • Account details: name, email address, and password when you register.
  • Store connection data: domain, API keys, and product catalog synced from your e-commerce platform.
  • Chat content: messages exchanged between your customers and the AI assistant.
  • Payment information: processed by our third-party payment provider; we do not store card numbers.

Information collected automatically

  • Usage data: pages visited, features used, timestamps, and interaction patterns.
  • Device data: browser type, operating system, IP address, and device identifiers.
  • Cookies and similar technologies for session management, analytics, and preferences.

3. How We Use Your Information

  • Provide, maintain, and improve the Service.
  • Process transactions and manage your account.
  • Train and improve our AI models using aggregated, anonymized interaction data.
  • Send service-related communications (e.g., updates, security alerts).
  • Detect and prevent fraud, abuse, or security incidents.
  • Comply with legal obligations.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist in operating the Service (hosting, analytics, payment processing).
  • AI model providers (e.g., Google Gemini) to process chat interactions — subject to their data processing agreements.
  • Legal authorities when required by law or to protect our rights.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Chat logs are retained for up to 12 months unless you request earlier deletion. You may request deletion of your account and associated data at any time.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no method of transmission or storage is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain processing.
  • Data portability.
  • Withdraw consent at any time.

To exercise these rights, contact us at [email protected].

8. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

9. Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at [email protected].